Flat-fee operations support. No revenue share.
Choose the level of operational execution that fits your portfolio today — without handing over control to a property manager or patching the gap with more manual labor.
STR Engine is not a property manager, not a virtual assistant, and not a PMS replacement. It is your operational execution layer.
Three ways to match the operational load of your portfolio.
All plans include the core STR Engine operating layer: guest messaging workflows, cleaner coordination, maintenance triage, booking follow-through, review monitoring, PMS compatibility, and human-in-the-loop escalation oversight.
Operator
3–5 properties · best for independent operators stabilizing operations without moving into a management-company model.
- Guest messaging automation workflows
- Cleaner coordination & turnover follow-ups
- Maintenance triage automation
- Booking follow-through monitoring
- Review monitoring & alerts
- Operational visibility alerts
- Dedicated onboarding call
- Branded guest communication tone guide
Portfolio Pro
6–10 properties · best for growing portfolios that need stronger operational intelligence, tighter follow-through, and more visibility across units.
- Everything in Operator
- Monthly Ops Digest
- Pre-Stay Readiness Audit
- Guest Rebooking Sequence
- Broader workflow refinement across the portfolio
- 30-day check-in review
- Seasonal checklist library access
Portfolio Director
10+ properties · built for management-grade portfolio operations where orchestration, escalation priority, and structure matter across more moving parts.
- Everything in Portfolio Pro
- Seasonal Prep Protocol
- Property Knowledge Base Build
- Priority Escalation Window
- Highest monitoring priority
- Portfolio-level operational command layer
What changes as you move up the operational ladder.
The core engine remains the same. Higher tiers add more monitoring depth, more operational refinement, and stronger portfolio-level control.
| Feature | Operator | Portfolio Pro | Portfolio Director |
|---|---|---|---|
| Guest messaging workflows | Included | Included | Included |
| Cleaner coordination & turnovers | Included | Included | Included |
| Maintenance triage automation | Included | Included | Included |
| Booking follow-through monitoring | Included | Included | Included |
| Review monitoring & alerts | Included | Included | Included |
| Dedicated onboarding call | 30 min | 60 min | 90 min |
| Branded guest tone guide | Included | Included | Included |
| Monthly Ops Digest | — | Included | Included |
| Pre-Stay Readiness Audit | — | Included | Included |
| Guest Rebooking Sequence | — | Included | Included |
| Seasonal Prep Protocol | — | — | Included |
| Property Knowledge Base Build | — | — | Included |
| Priority Escalation Window | — | — | Included |
A cleaner alternative to PMS-only ops or reactive labor.
The goal is not to replace your PMS and it is not to sell you a property-management takeover. The goal is cleaner execution across the portfolio.
PMS only
The booking record exists, but the operational burden still falls back on the owner.
- Low workflow visibility
- Weak protection against operational drag
- More gaps between booking and execution
VA / co-host model
Useful in some cases, but still labor-heavy, inconsistent, and difficult to scale cleanly.
- Execution depends on people staying perfectly consistent
- Follow-through quality varies over time
- Scaling usually means adding more labor
STR Engine
Structured operational execution with speed where it helps and human judgment where it matters.
- Keep your PMS and vendors
- Reduce manual coordination load
- Improve visibility, consistency, and triage quality
Questions operators usually ask before they commit.
No. STR Engine is designed to work around the PMS you already trust. The goal is execution and operational structure, not replacing your system of record.
No. You keep ownership, control, vendor relationships, and decision-making authority. STR Engine handles the repeatable operational layer around that.
That is where human-in-the-loop oversight matters. STR Engine is designed to escalate exceptions, approvals, and critical decisions instead of pretending everything should be automated blindly.
The system is designed to troubleshoot first where appropriate, then escalate with context when real dispatch is needed. You keep control over vendor relationships and final decisions.
Because STR Engine is priced as an operations layer, not as a management company. The point is to improve execution without taking a percentage of your revenue upside.
The fastest way is a free portfolio audit. We look at your property count, current tools, coordination load, and operational pain points, then recommend the best-fit tier from there.
Let’s map the right plan to your portfolio.
The best next step is a free portfolio audit. We’ll look at the operational load you’re carrying today and show which STR Engine tier fits the way your portfolio actually runs.
